Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it.
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Items must be returned in their original packaging, with all tags and accessories included.
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Proof of purchase (order number or receipt) is required.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within [5–10] business days.
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Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange, please contact us at @hydropupshopau@gmail.com
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contact us within [48 hours] of delivery with photos of the issue.
Contact Us
If you have any questions about our return policy, please contact us at:
hydropupshopau@gmail.com
